larger smaller normal text version of this page

Revision [1696]

Last edited on 2008-10-29 00:06:05 by AlStillero [updated forum link]
Additions:
- Did you verify your (reverse)[[http://en.wikipedia.org/wiki/Domain_Name_System DNS]]? A badly configured DNS is likely to look suspicious to spam filters. You can use a some of the available [[http://www.dmoz.org/Computers/Internet/Protocols/DNS/Web_Tools/ DNS tools]] to check your DNS. Or consult [[http://forums.phplist.com/viewtopic.php?t=21772 this forum thread]] for more DNS tools you could use.
Deletions:
- Did you verify your (reverse)[[http://en.wikipedia.org/wiki/Domain_Name_System DNS]]? A badly configured DNS is likely to look suspicious to spam filters. You can use a some of the available [[http://www.dmoz.org/Computers/Internet/Protocols/DNS/Web_Tools/ DNS tools]] to check your DNS. Or consult [[http://forums.phplist.com/viewtopic.php?t=553 this forum thread]] for more DNS tools you could use.

Revision [1552]

Edited on 2008-05-06 02:35:40 by AlStillero [Some additions and links]
Additions:
- Have you setup an "**abuse**//@mydomain.com//" account? (This helps recipients' email systems know you aren't a [[http://en.wikipedia.org/wiki/E-mail_spam spammer]])
- Did you verify your (reverse)[[http://en.wikipedia.org/wiki/Domain_Name_System DNS]]? A badly configured DNS is likely to look suspicious to spam filters. You can use a some of the available [[http://www.dmoz.org/Computers/Internet/Protocols/DNS/Web_Tools/ DNS tools]] to check your DNS. Or consult [[http://forums.phplist.com/viewtopic.php?t=553 this forum thread]] for more DNS tools you could use.
- Have you included and tested the unsubscribe link?
- Have you sent a test message? Which desktop mail client and webmail have you viewed it in? Have you test-mailed popular webmail providers like AOL? Yahoo? GMail? Hotmail? ""HelloKitty.com""?
- Did proofread and spell-checked your HTML __AND__ Text-only email? Even if you're sending all HTML emails, 100%, no exceptions... check the text version of the message. phpList is smart. It will send multipart alternative emails: that is, it will send your HTML email and, in another hidden bucket inside that email will be the text-only version. Why? If the recipient's email client can't view HTML emails it will look for the text version. Fails politely.
- Did you verify the From email address. Does it match the one you told people to "safe list"?
- Did you inadvertently leave phplist in "Test mode"? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##
Deletions:
- Have you setup an "**abuse**//@mydomain.com//" account? (This helps recipients' email systems know you aren't a spammer.)
- Verify your reverse DNS? Use [[http://www.dnsreport.com DNSreport.com]] to verify.
- Have you tested the unsubscribe?
- Have you sent a test message? Which desktop mail client and webmail have you viewed it in? Have you test-mailed AOL? Yahoo! GMail? Hotmail? ""HelloKitty.com""?
- You've proofread and spell-checked your HTML __AND__ Text-only email? Even if you're sending all HTML emails, 100%, no exceptions... check the text message. phpList is smart. It will send multi-part emails: that is, it will send your HTML email and, in another hidden bucket inside that email will be the text-only version. Why? If the recipient's email client can't view HTML emails it will look for the text version. Fails politely.
- Verify the from email address. Does it match the one you told people to "safe list"?
- Did you inadvertently leave phplist in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##

Revision [1054]

Edited on 2007-02-21 12:51:54 by LouSander [My first edit!]
Additions:
- Have you setup an "**abuse**//@mydomain.com//" account? (This helps recipients' email systems know you aren't a spammer.)
- Have you setup a "**postmaster**//@mydomain.com//" account? (Ditto.)
Deletions:
- Have you setup an "**abuse**//@mydomain.com//" account?
- Have you setup a "**postmaster**//@mydomain.com//" account?

Revision [888]

Edited on 2006-10-22 03:38:49 by AlStillero [added breadcrumb trail]
Additions:
==[[PhplistDocumentation Phplist Documentation]] » [[PhplistInstallation Installation]] » [[PhpListConfiguration Configuring]] » ==
- On the [[ConfigurePhplistInfo configure page]] you've set your domain correctly?
Great. Hit Send, and then Process Queue... and then... **What went wrong?**
Deletions:
[[PhplistDocumentation phplist Documentation]]
==Installation » Preflight Checklist==
- On the configure page you've set your domain correctly?
Great. Hit Send... and then... **What went wrong?**

Revision [756]

Edited on 2006-09-25 20:55:15 by AlStillero [added link to FAQs and Troubleshooting pages]
Additions:
- Check the [[PhplistFAQ FAQs]] and [[PhplistTroubleshooting Troubleshooting]] pages.

Revision [659]

Edited on 2006-07-19 21:48:34 by HernoL [added link to FAQs and Troubleshooting pages]
Additions:
- Still no ideas? Head over to the [[http://forums.phplist.com/ phpList forums]] and do a **search**. Odds are that someone has had a similar problem. Oh, if you do decide to post a new thread -- don't be an asshat. Ask a specif clear, meaningful, well constructed question, details and examples help and people will be more likely to reply. Give it a meaningful post name (not "Help me!!!!!!!! " or "Didn't work" or "this program sux") And, if you solve your problem, please, post the solution. For the next person, who is just exactly like you and me.
Deletions:
- Still no ideas? Head over to the [[http://www.phplist.com/forums/ phpList forums]] and do a **search**. Odds are that someone has had a similar problem. Oh, if you do decide to post a new thread -- don't be an asshat. Ask a specif clear, meaningful, well constructed question, details and examples help and people will be more likely to reply. Give it a meaningful post name (not "Help me!!!!!!!! " or "Didn't work" or "this program sux") And, if you solve your problem, please, post the solution. For the next person, who is just exactly like you and me.

Revision [602]

Edited on 2006-07-17 16:07:55 by HernoL [added link to FAQs and Troubleshooting pages]
Additions:
[[PhplistDocumentation phplist Documentation]]
- Did you inadvertently leave phplist in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##
Deletions:
PhplistDocumentation
- Did you inadvertently leave phpList in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##

Revision [490]

Edited on 2006-02-11 09:18:57 by YanB [minor formatting]
Additions:
- Have you setup an "**abuse**//@mydomain.com//" account?
- Have you setup a "**postmaster**//@mydomain.com//" account?
- Verify your reverse DNS? Use [[http://www.dnsreport.com DNSreport.com]] to verify.
- Added a [[http://www.openspf.org/ SPF record]]? (debate continues on how crucial this is, or even whether it's even a good idea. [[http://postmaster.aol.com/spf/ AOL]] seems to be throwing their weight behind "yes, do this")
- Does your email/site hosting company limit the number of emails per hour you may send? Are you sure? If so, have you set phpList's "sending speed"? If not, check-out [[PhpListConfigSendRate Configuring the Send-Speed]]
- Have you tested the unsubscribe?
- Did you include a note in your email asking people to "safe list" your sending-from email address, "//my-phplist-account@mydomain.com//"?
- Did you check your bounced mail account setup? phpList requires the IMAP PHP extension. It also requires a valid email account logon, see [[PhpListConfigBounces Configuring Bounce Handling]].
- On the configure page you've set your domain correctly?
- You've added Users (recipients) to your target List (seems obvious, lots of people remember to add Users, but not make them Members of a List)?
- Have you sent a test message? Which desktop mail client and webmail have you viewed it in? Have you test-mailed AOL? Yahoo! GMail? Hotmail? ""HelloKitty.com""?
- You've proofread and spell-checked your HTML __AND__ Text-only email? Even if you're sending all HTML emails, 100%, no exceptions... check the text message. phpList is smart. It will send multi-part emails: that is, it will send your HTML email and, in another hidden bucket inside that email will be the text-only version. Why? If the recipient's email client can't view HTML emails it will look for the text version. Fails politely.
- Verify the from email address. Does it match the one you told people to "safe list"?
- Meaningful Subject line?
Great. Hit Send... and then... **What went wrong?**
Check the email account you setup to capture all of the [[PHPlistConfigBounces bounces]]. It's rare for no bounces to occur. Check these:
- Was everyone on your list confirmed?
- If you imported Users into your List from a file did you set them all as pre-confirmed?
- Maybe you exceeded your hosting company's limit? FTP in and, if you're able to find it, look in your mail directory. Look for sent, bad, etc. You may find a big pile of all of your emails.
- Did you inadvertently leave phpList in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##
- Send a test mail. Perhaps you've a basic setup/configuration problem with mail account etc?
- Still no ideas? Head over to the [[http://www.phplist.com/forums/ phpList forums]] and do a **search**. Odds are that someone has had a similar problem. Oh, if you do decide to post a new thread -- don't be an asshat. Ask a specif clear, meaningful, well constructed question, details and examples help and people will be more likely to reply. Give it a meaningful post name (not "Help me!!!!!!!! " or "Didn't work" or "this program sux") And, if you solve your problem, please, post the solution. For the next person, who is just exactly like you and me.
- Also, don't forget your hosting company's support forum, knowledgebase, or other options. Might get help configuring there.
CategoryDocumentation
Deletions:
~- Have you setup an "**abuse**//@mydomain.com//" account?
~- Have you setup a "**postmaster**//@mydomain.com//" account?
~- Verify your reverse DNS? Use [[http://www.dnsreport.com DNSreport.com]] to verify.
~- Added a [[http://www.openspf.org/ SPF record]]? (debate continues on how crucial this is, or even whether it's even a good idea. [[http://postmaster.aol.com/spf/ AOL]] seems to be throwing their weight behind "yes, do this")
~- Does your email/site hosting company limit the number of emails per hour you may send? Are you sure? If so, have you set phpList's "sending speed"? If not, check-out [[PhpListConfigSendRate Configuring the Send-Speed]]
~- Have you tested the unsubscribe?
~- Did you include a note in your email asking people to "safe list" your sending-from email address, "//my-phplist-account@mydomain.com//"?
~- Did you check your bounced mail account setup? phpList requires the IMAP PHP extension. It also requires a valid email account logon, see [[PhpListConfigBounces Configuring Bounce Handling]].
~- On the configure page you've set your domain correctly?
~- You've added Users (recipients) to your target List (seems obvious, lots of people remember to add Users, but not make them Members of a List)?
~- Have you sent a test message? Which desktop mail client and webmail have you viewed it in? Have you test-mailed AOL? Yahoo! GMail? Hotmail? HelloKitty.com?
~- You've proofread and spell-checked your HTML __AND__ Text-only email? Even if you're sending all HTML emails, 100%, no exceptions... check the text message. phpList is smart. It will send multi-part emails: that is, it will send your HTML email and, in another hidden bucket inside that email will be the text-only version. Why? If the recipient's email client can't view HTML emails it will look for the text version. Fails politely.
~- Verify the from email address. Does it match the one you told people to "safe list"?
~- Meaningful Subject line?
Great. Hit Send... and then...
==What went wrong?==
Check the email account you setup to capture all of the bounces. It's rare for no bounces to occur. Check these:
~- Was everyone on your list confirmed?
~- If you imported Users into your List from a file did you set them all as pre-confirmed?
~- Maybe you exceeded your hosting company's limit? FTP in and, if you're able to find it, look in your mail directory. Look for sent, bad, etc. You may find a big pile of all of your emails.
~- Did you inadvertently leave phpList in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##
~- Send a test mail. Perhaps you've a basic setup/configuration problem with mail account etc?
~- Still no ideas? Head over to the [[http://www.phplist.com/forums/ phpList forums]] and do a **search**. Odds are that someone has had a similar problem. Oh, if you do decide to post a new thread -- don't be an asshat. Ask a specif clear, meaningful, well constructed question, details and examples help and people will be more likely to reply. Give it a meaningful post name (not "Help me!!!!!!!! " or "Didn't work" or "this program sux") And, if you solve your problem, please, post the solution. For the next person, who is just exactly like you and me.
~- Also, don't forget your hosting company's support forum, knowledgebase, or other options. Might get help configuring there.

Revision [473]

Edited on 2006-02-06 04:52:33 by BuzCarter [minor formatting]
Additions:
==Installation » Preflight Checklist==
Deletions:
==Preflight Checklist: ==

Revision [454]

Edited on 2006-02-05 21:58:17 by BuzCarter [minor formatting]
Additions:
If you send your email and have no problems, fantastic. Wait. Did you say NO PROBLEMS? No bounces? No "out of office" auto-responses? Really? That's actually bad news...
Check the email account you setup to capture all of the bounces. It's rare for no bounces to occur. Check these:
~- Did you inadvertently leave phpList in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): ##define ("TEST",0);##
Deletions:
If you send your email and have no problems, fantastic. Wait. Did you say NO PROBLEMS? Ahhhhhhhhh! I mean, Uh-oh. No bounces? No "out of office" auto-responses? Really? Dude, bad news... you're screwed. Time for quick triage:
~- Did you inadvertently leave phpList in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): define ("TEST",0);

Revision [452]

Edited on 2006-02-05 21:22:36 by BuzCarter [minor formatting]
Additions:
Great! You've [[PhplistInstallation installed]] and [[PhpListConfiguration configured]] phpList, you've created a List, Imported some Users, added a Template, and written your first Message. Now, how to get out the door and past the spam filters?
Deletions:
Great! You've installed and [[PhpListConfiguration configured]] phpList, you've created a List, Imported some Users, added a Template, and written your first Message. Now, how to get out the door and past the spam filters?

Revision [451]

Edited on 2006-02-05 21:18:58 by BuzCarter [minor formatting]
Additions:
Great! You've installed and [[PhpListConfiguration configured]] phpList, you've created a List, Imported some Users, added a Template, and written your first Message. Now, how to get out the door and past the spam filters?
~- Does your email/site hosting company limit the number of emails per hour you may send? Are you sure? If so, have you set phpList's "sending speed"? If not, check-out [[PhpListConfigSendRate Configuring the Send-Speed]]
~- Did you include a note in your email asking people to "safe list" your sending-from email address, "//my-phplist-account@mydomain.com//"?
~- Did you check your bounced mail account setup? phpList requires the IMAP PHP extension. It also requires a valid email account logon, see [[PhpListConfigBounces Configuring Bounce Handling]].
~- Have you sent a test message? Which desktop mail client and webmail have you viewed it in? Have you test-mailed AOL? Yahoo! GMail? Hotmail? HelloKitty.com?
~- You've proofread and spell-checked your HTML __AND__ Text-only email? Even if you're sending all HTML emails, 100%, no exceptions... check the text message. phpList is smart. It will send multi-part emails: that is, it will send your HTML email and, in another hidden bucket inside that email will be the text-only version. Why? If the recipient's email client can't view HTML emails it will look for the text version. Fails politely.
~- Did you inadvertently leave phpList in "Test" mode? In config.php check your value for this constant (0 is off, 1 is on): define ("TEST",0);
~- Still no ideas? Head over to the [[http://www.phplist.com/forums/ phpList forums]] and do a **search**. Odds are that someone has had a similar problem. Oh, if you do decide to post a new thread -- don't be an asshat. Ask a specif clear, meaningful, well constructed question, details and examples help and people will be more likely to reply. Give it a meaningful post name (not "Help me!!!!!!!! " or "Didn't work" or "this program sux") And, if you solve your problem, please, post the solution. For the next person, who is just exactly like you and me.
Deletions:
Assuming that you've Installed and [[PhpListConfiguration configured]] phpList you should run some tests and possibly revisit your configuration settings.
Great! You've installed phpList, you've created a List, Imported some Users, added a Template, and written your first Message. Now, how to get out the door and past the spam filters?
~- Does your email/site hosting company limit the number of emails per hour you may send? Are you sure? If so, have you set phpList's throttle in <kbd>config.php</kbd>? There are three settings: <kbd>MAILQUEUE_BATCH_SIZE</kbd>, <kbd>MAILQUEUE_BATCH_PERIOD</kbd>, and <kbd>MAILQUEUE_THROTTLE</kbd>.
~- Did you include a note in your email asking people to "safe list" your sending-from email address, "//my-phplist-account@mydomain.com//"?
~- Did you check your bounced mail account setup? phpList requires the IMAP PHP extension. It also requires a valid logon be setup in <kbd>config.php</kbd>.
~- Have you sent a test message? Which desktop mail client and webmail have you viewed it in? Have you test-mailed AOL? Yahoo! GMail? Hotmail?  HelloKitty.com?
~- You've proofread and spell-checked your HTML <u>AND</u> Text-only email? Even if you're sending all HTML emails, 100%, no exceptions... check the text message. phpList is smart. It will send multi-part emails: that is, it will send your HTML email and, in another hidden bucket inside that email will be the text-only version. Why? If the recipient's email client can't view HTML emails it will look for the text version. Fails politely.
~- Did you inadvertently leave phpList in "Test" mode? In <kbd>config.php</kbd> check your value for this constant (0 is off, 1 is on): <kbd>define ("TEST",0);</kbd>
~- Still no ideas? Head over to the <a href="http://www.phplist.com/forums/" target="_blank" class="newwin">phpList forums</a> and do a **search**. Odds are that someone has had a similar problem. Oh, if you do decide to post a new thread -- don't be an asshat. Ask a specif clear, meaningful, well constructed question, details and examples help and people will be more likely to reply. Give it a meaningful post name (not "Help me!!!!!!!! " or "Didn't work" or "this program sux") And, if you solve your problem, please, post the solution. For the next person, who is just exactly like you and me.

Revision [450]

The oldest known version of this page was created on 2006-02-05 21:13:34 by BuzCarter [minor formatting]
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